Privacy Policy

1. Information We Collect

When you interact with the Clevra website or systems, we may collect:

• Basic technical data (IP address, device type, browser type)
• Usage behavior (pages visited, clicks, session activity)
• Information you voluntarily provide through forms, chats, or applications such as: full name, business details, contact information, and project or service requirements

This data is collected to enable system functionality and improve service delivery.

2. How We Use Your Information

All information collected is used strictly to support Clevra's services and platform, including:

• Responding to enquiries and support requests
• Delivering AI-powered systems and digital services
• Managing leads, clients, and partner applications
• Improving website performance, automation, and user experience
• Enhancing AI recommendations and system intelligence

3. Cookies & Analytics

Clevra uses cookies and analytics systems to understand how users interact with our platform. This helps us:

• Improve conversion rates
• Optimize website performance
• Understand user behavior and traffic patterns

You may disable cookies at any time through your browser settings, but some features may not function properly.

4. Data Sharing

Clevra does not sell, rent, or trade personal data. Information may only be shared in the following cases:

• When required by law
• When necessary to deliver services (e.g., hosting, database, or infrastructure providers)
• With trusted technical providers supporting system operations (such as cloud and analytics services)

All partners are required to maintain strict data protection standards.

5. Data Retention

We retain personal data only for as long as necessary to:

• Deliver services
• Maintain client and partner relationships
• Fulfill legal or operational requirements

Data may be securely deleted upon request where applicable.

6. Security

Clevra implements technical and operational security measures to protect your data, including:

• Secure database handling
• Access control systems
• Authentication-protected dashboards
• Encrypted communication where applicable

However, no digital system is completely secure, and absolute security cannot be guaranteed.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your data
• Request corrections or updates
• Request deletion of your data
• Withdraw consent for data processing
• Request information about how your data is used

Requests can be made via the contact details below.

8. Contact

For any questions regarding this Privacy Policy or data handling:

• Clevra Support
• Email: support@clevra.co.za